R.J. Cox – Delivery, Pick Up & Shop Policies
Orders may be collected from our warehouse at Unit 8, 2 Marina Close, Mount Kuring-gai NSW 2080 (entrance via Hamley Road).
Please wait until you receive confirmation that your order is ready before attending the warehouse to ensure your goods have been prepared and are available for collection.
Products supplied by R.J. Cox are covered by the manufacturer’s warranty, typically 12 months unless otherwise stated. Warranty does not cover misuse, abuse, incorrect installation, unauthorised modification or normal wear and tear.
Goods must be returned to R.J. Cox for assessment. Following inspection, items will be repaired, replaced or referred to the manufacturer in accordance with the applicable warranty terms.
Australian Consumer Law Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Unless otherwise stated in writing on your quote or invoice, items are supplied in knock-down form and may require assembly. Assembly or installation services are not included unless specifically agreed in writing.
Product images are for illustration purposes only and may vary slightly from the supplied item.