Pick Up From Mount Kuring-gai NSW 2080 (AUD $0.00)

Orders may be collected from our warehouse at Unit 8, 2 Marina Close, Mount Kuring-gai NSW 2080 (entrance via Hamley Road).

Please wait until you receive confirmation that your order is ready before attending the warehouse to ensure your goods have been prepared and are available for collection.

Shop Policies

Returns – Change of Mind or Ordered in Error

• R.J. Cox must be notified within 14 days of receiving the goods.
• A 30% restocking fee of the invoiced amount applies to all approved returns.
• Original freight charges are non-refundable.
• Goods must be returned unused, in original packaging and in saleable condition.
• The customer is responsible for arranging and paying for return freight.
• If return freight cannot be arranged by the customer, R.J. Cox can organise collection and the freight cost will be deducted from the refund.
• Refunds or credits, less the 30% restocking fee and any freight charges, will be processed within 7 days of receiving and assessing the returned goods.
• Made-to-order, custom or specially sourced items are non-refundable.

Warranty

Products supplied by R.J. Cox are covered by the manufacturer’s warranty, typically 12 months unless otherwise stated. Warranty does not cover misuse, abuse, incorrect installation, unauthorised modification or normal wear and tear.

Goods must be returned to R.J. Cox for assessment. Following inspection, items will be repaired, replaced or referred to the manufacturer in accordance with the applicable warranty terms.

Australian Consumer Law Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Assembly & Installation

Unless otherwise stated in writing on your quote or invoice, items are supplied in knock-down form and may require assembly. Assembly or installation services are not included unless specifically agreed in writing.

Product images are for illustration purposes only and may vary slightly from the supplied item.

Pricing and Exporting

• All quoted pricing is in Australian Dollars (AUD) unless otherwise stated.
• Export pricing excludes local duties, taxes, customs clearance charges and destination fees unless specifically agreed in writing.
• Freight and insurance for export orders are additional unless otherwise specified.