R.J. Cox - Pick Up & Shop Policies
R.J. Cox - Pick Up & Shop Policies
Pick Up From Mount Kuring-gai NSW 2080 (AUD $0.00)
Visit our Warehouse at Unit 8, 2 Marina Close, Mount Kuring-Gai NSW 2080 (Entrance of Hamley Road) for convenient pick-up.
Shop Policies
Returns - Change of Mind or Ordered in Error
- Notify R.J. Cox within 2 weeks of receiving the item
- Restocking fee: 30% of the invoiced amount
- Freight is non-refundable
- Return goods in original packaging
- Customer to bear return freight costs
- If unable to arrange a return, R.J. Cox can collect and deduct return freight costs from the refund.
- Refund or credit (minus restocking fee) processed within 7 days of the item return.
- Made-to-order items are non-refundable
Warranty
All products are covered by a 12-month Warranty, excluding misuse and abuse. Customers must return the item to R.J. Cox for assessment. Our team will then repair or replace the item accordingly.
Assembly & Installation
All items are supplied in knock-down form and require assembly when necessary. Assembly or installation is not included unless separately indicated on the quote or invoice.
Pricing and Exporting
- All quoted pricing is in Australian Dollars AUD
- Quoted pricing on exports excludes local duties and taxes