Delivery & Policies

Pick Up From Mount Kuring-gai NSW 2080 (AUD $0.00)

We allow pick up from our Warehouse at Unit 8, 2 Marina Close, Mount Kuring-Gai NSW 2080 (Entrance of Hamley Road).

Shop Policies

Returns - Change of Mind or Ordered in Error

• R.J. Cox needs to be notified within 2 weeks of receipt of item
• Restocking fee is 30% of the item invoiced amount
• Freight is not refundable
• Goods are to be returned in their original packaging
• Goods are to be returned by the customers freight account
• If customer cannot arrange the return, R.J. Cox can arrange collection, then deduct return freight costs from refund amount 
• Refund or credit less the restocking fee will be processed within 7 Days of the item being returned.
• Made to order items are not refundable.

Warranty

All products are covered by a 12 Month Warranty, Excluding Misuse and Abuse. It is the customers responsibility to return the item to R.J. Cox Engineering for assessment. The item will be assessed by our team and repaired or replaced accordingly.

Assembly & Installation

All items are supplied in a knock down form and require assembly when necessary. Assembly or Installation has not been allowed for unless shown separately on quote or invoice.